Truck Dispatch Manager
The primary focus of this position is to ensure the products are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.
- Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings
- Supervises team of branch and operations yard Drivers, which includes:
- Reviews next day/week deliveries and pick-ups and develops a dispatch plan
- Enters all assignments into database
- Notifies drivers of daily assignments
- Tracks Drivers out on delivery/pick-up
- Assists Drivers in troubleshooting when necessary
- Sets daily and weekly priories for the team
- Conducts performance discussions and trainings
- Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
- Communicates with customers to assist in scheduling daily/weekly activities
- Informs customer of delivery/pick-up times
- Answers customer questions about delivery/pick-up
- Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
- Maintains branch’s budgeted trucking profit margin
- Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits
- Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
- Manages, assigns and monitors office services for the branch, such as, time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception
- Defines and maintains office/administrative procedures. May manage a team of Branch Administrative employees to assist with the administrative duties, if not, will be main point of contact for Branch administrative duties and responsibilities
- Other duties as assigned
- Computer, telephone, radio and electronic office equipment
- MS Office Suite
- GPS and tracking software
- Salesforce
- SAP
- Encompass, Preferred
Education and Experience:
- 2-4 years’ experience with dispatching preferred
- Familiar with standard concepts of scheduling and dispatching
- Ability to multi-task effectively
- Knowledge of DOT and state specific safety regulations
- Strong attention to detail and ability to problem solve
- Communicate clearly: verbal and written
- Valid Driver’s License
NY Sick Leave, Vacation, Paid Major Holidays, Medical/Dental/Vision/Life Insurance, 401K with Company Matching, Employee Discounts, Weekly Pay
