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Truck Dispatch Manager

Open

The primary focus of this position is to ensure the products are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.

Responsibilities
  • Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings
  • Supervises team of branch and operations yard Drivers, which includes:
  • Reviews next day/week deliveries and pick-ups and develops a dispatch plan
  • Enters all assignments into database
  • Notifies drivers of daily assignments
  • Tracks Drivers out on delivery/pick-up
  • Assists Drivers in troubleshooting when necessary
  • Sets daily and weekly priories for the team
  • Conducts performance discussions and trainings
  • Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
  • Communicates with customers to assist in scheduling daily/weekly activities
  • Informs customer of delivery/pick-up times
  • Answers customer questions about delivery/pick-up
  • Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
  • Maintains branch’s budgeted trucking profit margin
  • Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits
  • Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
  • Manages, assigns and monitors office services for the branch, such as, time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception
  • Defines and maintains office/administrative procedures. May manage a team of Branch Administrative employees to assist with the administrative duties, if not, will be main point of contact for Branch administrative duties and responsibilities
  • Other duties as assigned
Requirements
  • Computer, telephone, radio and electronic office equipment
  • MS Office Suite
  • GPS and tracking software
  • Salesforce
  • SAP
  • Encompass, Preferred

Education and Experience: 

  • 2-4 years’ experience with dispatching preferred
  • Familiar with standard concepts of scheduling and dispatching
  • Ability to multi-task effectively
  • Knowledge of DOT and state specific safety regulations
  • Strong attention to detail and ability to problem solve
  • Communicate clearly: verbal and written
  • Valid Driver’s License
Benefits
NY Sick Leave, Vacation, Paid Major Holidays, Medical/Dental/Vision/Life Insurance, 401K with Company Matching, Employee Discounts, Weekly Pay

Submission will end on March 31, 2024

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Submission will end on March 31, 2024

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